Refund policy

At YourGuideHub (CheckNine BV), we want you to be completely satisfied with your purchase.

Right of Withdrawal Under EU consumer law, you have the right to withdraw from your purchase within 14 days without giving any reason. However, by completing your purchase and accessing your digital guide immediately, you expressly consent to the immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital content has been made available to you.

Satisfaction Guarantee While the statutory right of withdrawal may not apply once you've accessed your content, we stand behind the quality of our guides. If you're not satisfied with your purchase, please contact us within 14 days at hello@checknine.com and we'll do our best to make it right.

How to Request a Refund Email us at hello@checknine.com with your order number and reason for your request. We aim to respond within 2 business days.

Refund Processing Approved refunds are returned to your original payment method. Processing time may vary depending on your bank or payment provider, typically 5–10 business days.

Contact CheckNine BV — hello@checknine.com